Read about our latest system improvements.

<table border="1" style="border-collapse: collapse; width: 100%;"><tbody><tr style="height: 20px; border-color: #000;"><td style="width: 15.4286%; background-color: #152cff; height: 10px; border-color: #000000;">Released Date</td><td style="width: 55.8571%;">8 March 2023</td></tr><tr style="height: 22px;"><td style="width: 15.4286%; background-color: #152cff; border-color: #000000; height: 22px;">Ver</td><td style="width: 55.8571%;">1.299.0</td></tr><tr style="height: 20px; border-color: #000;"><td style="width: 15.4286%; background-color: #152cff; height: 10px; border-color: #000000;">Feature list</td><td style="width: 55.8571%;"><ul><li><a href="#h_01GDCTBJ960K0C3YWJSWWZPPB9" rel="undefined" target="_self">Truncated Order Items in Teleport Delivery</a></li><li style="font-weight: 400;"><a href="#h_01GDCTCH5X0DC4MF3M17A94R11" target="_self">Improved Teleportal consignment note layout</a></li><li style="font-weight: 400;"><a href="#h_01GDD4JXC3EQE40H8BP28PR3XJ" target="_self">Removed CSV upload for individual order creation</a></li><li style="font-weight: 400;"><a href="#h_01GDD53GKVQZMA6RZSWR7M09RX" target="_self">Temporary removal of FPX</a></li></ul></td></tr></tbody></table>&#xA0;<h2 id="h_01GDCTBJ960K0C3YWJSWWZPPB9">1. Truncated Order Items in Teleport Delivery</h2>Description:This is a housekeeping practice for order items related tables in Teleport Delivery. With this practice in place, orders/order items, console tags and AWBs that fulfill the following conditions will no longer be retrievable from TPD:<ol><li style="list-style-type: none;"><ol><li>Order status is cancelled and all the order item are cancelled and order/order item created date was 3 months ago from the current date OR order status is confirmed and all the order item are &apos;delivered&apos; and order/order item created date was 3 months ago from the current date</li><li>Console tag that has the &apos;delivered&apos; status and was created date was 3 months ago from the current date.</li><li>AWB that was created date was 3 months ago from the current date.</li></ol></li></ol>Why is this practice necessary?As we close in on 2 million order items created every month, the team has notice that the system now requires more &amp; more time to process a search to retrieve an order via TPD. By limiting the query scope to the most recent 3 months, users should notice a significant speed difference when loading order searches.&#xA0;&#xA0;&#xA0;<div class="article-body-callout3">Notes:<ul><li>Truncated order details will still be accessible via the various Data Studio dashboards.</li></ul></div>&#xA0;<hr>&#xA0;<h2 id="h_01GDCTCH5X0DC4MF3M17A94R11">2. Searchable Order Item Customer Reference 1 Field</h2>Description:We&apos;ve added an order item customer reference 1 search filter to the Order Items page.<img alt="search_return.png" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/45b45cc6-c8db-4d05-a666-7b1cb0c5351b.png" class="fr-fic fr-dii">&#xA0;Key Usage:<ul><li>Users can now easily search for RTS parcels to retrieve the new tracking number for the customer. (The original tracking number of a returned parcel is recorded in the orderitem customer reference 1 field)<ul><li>Enabling the &quot;Returned parcel&quot; option will prompt the system to also filter the tracking number of the original parcel that is being returned.</li></ul></li><li>Customers that uses the orderitem customer reference 1 field to record their unique customer tracking number will also be able to now filter orders linked to their unique customer tracking numbers. (Example: Travelmall)</li></ul>&#xA0;&#xA0;<hr>&#xA0;<h2 id="h_01GDD4JXC3EQE40H8BP28PR3XJ">3. Removed dimension, weight, and volumetric weight details from the Teleportal consignment note</h2>Description:The dimension, weight, and volumetric weight details have been removed from Teleport&apos;s consignment note except for local/domestic/domestic+ routes within MY and international route from MY to SG<table border="1" style="border-collapse: collapse; width: 100%; height: 279px;"><tbody><tr style="height: 22px;"><td style="width: 50%; background-color: #152cff; color: #ffffff; height: 22px;">Old</td><td style="width: 50%; background-color: #152cff; color: #ffffff; height: 22px;">New</td></tr><tr style="height: 257px;"><td style="width: 50%; height: 257px;"><img height="252" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/0d00b4fe-f83b-482f-86e8-457037044094" width="316" class="fr-fic fr-dii"></td><td style="width: 50%; height: 257px;"><img height="249" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/c4e6e33d-1fda-4c57-8e38-4d3116c00c16" width="307" class="fr-fic fr-dii"></td></tr></tbody></table>&#xA0;<hr>&#xA0;<h2 id="h_01GDD53GKVQZMA6RZSWR7M09RX">4. Mandatory Order Item Customer Reference 1 Field</h2>Description:As the title suggests, the Order Item Customer Reference 1 is now set as a mandatory field for users to enter a description of the items being shipped. The mandatory field is applicable for the following routes:<ul><li>Malaysia Standard Domestic+</li><li>Standard International routes</li></ul><img alt="itemdesc.png" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/2e0d49a5-4298-4d7b-9151-c72be7d5737e.png" class="fr-fic fr-dii">&#xA0;Why is this field made mandatory?Read More: <a href="/hc/en-us/articles/12821448286233" target="_parent">Delivery mistakes that costed RM25K</a><script>
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[8 March 2023] Release Notes

<table border="1" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 25.4286%; background-color: #152cff; color: #ffffff; border-color: #000000;">Released Date</td><td style="width: 74.5714%;">4 January 2023</td></tr></tbody></table><h2 id>&#xA0;</h2><h2 id="introduction">Introduction</h2>We&apos;re pleased to announce the release of a brand new User Notification module. With the introduction of this new module, users will be able to easily access exported files directly from Teleport Delivery instead of retrieving them from email.&#xA0;<div>Additionally, in the event of any unintended email service disruption, this new module will act as a fallback that users can use to access all the email attachments.</div>&#xA0;<hr>&#xA0;<h2 id="how-to-access">How to access</h2>1. The User Notification module can be accessed by selecting your profile icon found on the top right corner and clicking Notifications in the drop down menu.&#xA0;<img alt="Picsart_23-01-04_15-34-06-059.jpg" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/b7c878c1-0232-43c2-8acd-61d3665e154e.jpg" class="fr-fic fr-dii">&#xA0;2. Here, you&apos;ll find a list of recent notifications. To retrieve an exported file attachment, click on the &#xF06E;&#xA0;icon. <img alt="a5b2f45b-bb72-4eea-9e16-ba5b6d9635f3.png" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/1dca62f1-e597-4bec-9c43-98c5e5a8476e.png" class="fr-fic fr-dii">&#xA0;3. Lastly, click on the Download Order Item Export button to retrieve your file. <img alt="Screenshot_2023-01-04_4.40.42_PM.png" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/a89787d8-a6ab-4d2a-9d90-f863875c1a1d.png" class="fr-fic fr-dii">&#xA0;<hr>&#xA0;<h2 id="future-module-enhancements">Future Module Enhancements</h2><ol><li>Add an indicator to display the number of unread notifications.</li><li>Auto archive notifications which are N months old (e.g. 3 or 6 months).</li><li>Add a DELETE option for unwanted notification(s).</li></ol><div> </div>

[4 January 2023] Introducing a new user notification module

<h2 id="the-issue">The Issue:</h2>Teleport Delivery currently does not capture the delivery pricing on the Order Item level.Orders created with multiple order items will only reflect the Order level pricing. Each of the order item within the same order will reflect the same Order level&#xA0;pricing.<table border="1" style="border-collapse: collapse; width: 100%;"><tbody><tr><td class="wysiwyg-text-align-center" style="width: 50%; background-color: #152cff; color: #fff;">Order Level</td><td class="wysiwyg-text-align-center" style="width: 50%; background-color: #152cff; color: #fff;">Order Item Level</td></tr><tr><td class="wysiwyg-text-align-center" rowspan="3" style="width: 50%;"><img height="242" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/a4f4ec40-86b6-4f1e-91ef-53719dd4d363" width="331" class="fr-fic fr-dii"> </td><td style="width: 50%;"><img src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/813bc56b-9dc4-4256-82bb-29f9c94c2555" class="fr-fic fr-dii"></td></tr><tr><td style="width: 50%;"><img src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/ff78b78e-cf5b-4b38-9f0a-3526840eaffe" class="fr-fic fr-dii"></td></tr><tr><td style="width: 50%;"><img src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/ad2680bb-858f-4667-9813-eeaaca30c6f7" class="fr-fic fr-dii"></td></tr></tbody></table>Notes: All 3 Order Items within the #C0D42E7F Order now reflect the breakdown amount of RM6.00 per parcel delivery.&#xA0;<hr>&#xA0;<h2 id="the-fix">The Fix:</h2>We&apos;ll be introducing several new fields within the OrderItemResponse, OrderItemGroupResponse and OrderResponse&#xA0;to accurately capture the delivery pricing of each Order Item.The introduction of these new field will also serve as the foundation for Teleport address misdeclared parcel weight &amp; dimensions in the near future via the system.New API fields:<table border="1" style="border-collapse: collapse; width: 100%;"><tbody><tr><td class="wysiwyg-text-align-center" style="width: 50%; background-color: #152cff; color: #fff;">Schemas</td><td class="wysiwyg-text-align-center" style="width: 50%; background-color: #152cff; color: #fff;">Field</td></tr><tr><td class="wysiwyg-text-align-center" style="width: 50%;">OrderResponse </td><td class="wysiwyg-text-align-center" style="width: 50%;">&#xA0;&quot;initial_total_amount&quot;</td></tr><tr><td class="wysiwyg-text-align-center" style="width: 50%;">OrderItemGroupResponse</td><td class="wysiwyg-text-align-center" style="width: 50%;">&#xA0;&quot;initial_total_amount&quot;</td></tr><tr><td style="width: 50%;">OrderItemResponse</td><td style="width: 50%;">&quot;initial_amount&quot;&quot;initial_height&quot;&quot;initial_length&quot;&quot;initial_width&quot;&quot;initial_weight&quot;</td></tr></tbody></table>&#xA0;<table border="1" style="border-collapse: collapse; width: 100%;"><tbody><tr><td class="wysiwyg-text-align-center" style="width: 50%; background-color: #152cff; color: #fff;">Order Level</td><td class="wysiwyg-text-align-center" style="width: 50%; background-color: #152cff; color: #fff;">Order Item Level</td></tr><tr><td class="wysiwyg-text-align-center" rowspan="3" style="width: 50%;"><img src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/0d29b029-2e58-4882-bcfe-6b02cf05f908" class="fr-fic fr-dii"> </td><td style="width: 50%;"><img src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/a3a605e6-f6b4-450f-87a3-085516d75b8e" class="fr-fic fr-dii"></td></tr><tr><td style="width: 50%;"><img src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/92a62d5b-c9cd-472a-a734-4d6c6b8ae2b3" class="fr-fic fr-dii"></td></tr><tr><td style="width: 50%;"><img src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/79512fdb-c37f-4ed4-beb8-f2ffbea93576" class="fr-fic fr-dii"></td></tr></tbody></table>&#xA0;&#xA0;<hr>&#xA0;<h2 id="required-changes">Required Changes:</h2>The introduction of this new field should not affect existing API connections. However, it is advisable to consult with your respective Tech/IT teams to avoid any unforeseen disruptions.&#xA0;&#xA0;Pulling of the new&#xA0;fields is optional at this point in time. The existing total_amount fields will still work as normal.With that being said, the team will be looking to address charge-backs on misdeclared parcel weight &amp; dimensions via the Teleport Delivery system in the near future. Updating your API endpoints will allow you to have more visibility of these charge-backs. We&apos;ll be sure to keep you posted on the coming changes!Lastly, our <a href="https://app.swaggerhub.com/apis-docs/RedCargo/Robust/1" rel="noopener" target="_blank">API document</a> has been updated for further reference.&#xA0;&#xA0;

[API Updates] Added New API Fields

<table border="1" style="border-collapse: collapse; width: 100%;"><tbody><tr style="height: 20px; border-color: #000;"><td style="width: 21.2857%; background-color: #152cff; height: 10px; border-color: #000000;">Released Date</td><td style="width: 66.9954%; height: 10px; border-color: #000000;">20 September 2022</td></tr><tr><td style="width: 21.2857%; background-color: #152cff; border-color: #000000;">Ver</td><td style="width: 66.9954%; border-color: #000000;"><a href="https://teleport.atlassian.net/projects/TPDC/versions/10579/tab/release-report-all-issues" target="_self">1.291.0</a></td></tr><tr style="height: 20px; border-color: #000;"><td style="width: 21.2857%; background-color: #152cff; height: 10px; border-color: #000000;">Feature list</td><td style="width: 66.9954%; height: 10px; border-color: #000000;"><ul><li><a href="#h_01GDCTBJ960K0C3YWJSWWZPPB9" target="_self">Resolved risk of &apos;double charge&apos; for prepaid and payment plan.</a></li><li style="font-weight: 400;"><a href="#h_01GDCTCH5X0DC4MF3M17A94R11" target="_self">Improved Teleportal consignment note layout</a></li><li style="font-weight: 400;"><a href="#h_01GDD4JXC3EQE40H8BP28PR3XJ" target="_self">Removed CSV upload for individual order creation</a></li><li style="font-weight: 400;"><a href="#h_01GDD53GKVQZMA6RZSWR7M09RX" target="_self">Temporary removal of FPX</a></li></ul></td></tr></tbody></table>&#xA0;<h2 id="h_01GDCTBJ960K0C3YWJSWWZPPB9">1. Resolved risk of &apos;double charge&apos; for prepaid and payment plan</h2>Description:&#xA0;Upon making a payment via prepaid or payment plan, the Pay button&#xA0;will now be disabled until the payment status has successfully been updated. The interface will reflect a pending status along with a system message: &quot;Your transaction is processing.&quot;<img alt="Transaction_is_processing.gif" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/2a3c2bbd-1694-40ae-a397-480406d45442.gif" class="fr-fic fr-dii">&#xA0;<div class="article-body-callout3">Notes:<ul><li>Payment status crawler will now proactively crawl for the order item payment status every 3 minutes.</li><li>Generated transaction links will now expire after 10 minutes. In the event no transaction is recorded, the pending status will be updated to failed after 10 minutes of idle time.</li></ul></div>&#xA0;<hr>&#xA0;<h2 id="h_01GDCTCH5X0DC4MF3M17A94R11">2. Improved Teleportal consignment note layout</h2>Key improvements:<ol><li>Origin/destination zone slug is now reflected accurately.</li><li>Removed unnecessary details: barcodes, pieces, parcel type and commodity values.</li><li>Enlarged size of QR code and recipient details.</li></ol>&#xA0;<table border="1" style="border-collapse: collapse; width: 100%; background-color: #152cff; height: 44px;"><tbody><tr style="height: 22px;"><td style="width: 50%; height: 22px;">OLD</td><td style="width: 50%; height: 22px;">NEW</td></tr><tr style="height: 22px;"><td style="width: 50%; height: 22px; background-color: #fff;"><img alt="Old Consignment Note" id="myImg" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/424d4ef7-2a0e-429f-9f8e-0299751947f3" style="width: 100%; max-width: 300px;" class="fr-fic fr-dii"> <div class="modal" id="myModal">&#xD7; <img class="modal-content fr-fic fr-dii" id="img01"><div id="caption"> </div></div></td><td style="width: 50%; height: 22px; background-color: #fff;"><img alt="New Consignment Note" id="myImg" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/2768da62-dcd6-428b-9e2d-3f5c0235a0b4" style="width: 100%; max-width: 300px;" class="fr-fic fr-dii"> <div class="modal" id="myModal">&#xD7; <img class="modal-content fr-fic fr-dii" id="img01"><div id="caption"> </div></div></td></tr></tbody></table>&#xA0;<hr>&#xA0;<h2 id="h_01GDD4JXC3EQE40H8BP28PR3XJ">3. Removed CSV upload for individual order creation</h2>Description: The option to upload a CSV when adding new destinations has been removed under the single order creation tab. To add multiple destinations via CSV, users will have to now navigate to the Create Bulk Orders tab.<img alt="Removed_Bulk_Destination.gif" src="https://hsfiles.gorgias.help/gm/help-centers/21725/attachments/2ee7b031-be2b-4671-a190-41d4f4ee3475.gif" class="fr-fic fr-dii">&#xA0;<div class="article-body-callout3">Notes:<ul><li>Payment methods for Bulk Orders are currently limited to Postpaid and&#xA0;Payment Plan. Prepaid payment method is unfortunately not available for Bulk Order creation at this time.</li></ul></div>&#xA0;<hr>&#xA0;<h2 id="h_01GDD53GKVQZMA6RZSWR7M09RX">4. Temporary Removal of FPX (Prepaid Method)</h2>Description:&#xA0;In effort to speed up transactions and to serve you better, the FPX payment has been temporarily disabled. 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[20 September 2022] Release Notes

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