Mandatory Item Descriptions

It is now mandatory to provide an item description (brand + item + volume[e.g. 50ml]) of the shipped items in the Customer reference 1 field provided (as shown below):

This change is to help speed up the customs clearing process and significantly reduces the risk of parcels being held up at customs for further inspections.

Upcoming Changes:

Expected Release: Jan 2023

• Customer reference 1 field will be renamed as ‘Item Description’.
• Customer reference 1 field will be made mandatory for all shipments East Malaysia < >West Malaysia, Sabah < > Sarawak, All International.
• A placeholder text “e.g. 300g of Abadi Chili Powder” will be added.
• A hover over note: “A clear description of your item will help it pass through customs clearance without a hitch” will be added.

API Merchant Documentations:

If you are an API merchant, it is crucial that you implement the necessary changes to ensure that the item descriptions are provided and pointing to the correct field.

Example: https://jsonblob.com/1049964754227183616 (refer to line 43)

Additional Resource:

• Teleport API Documentation

If you require further assistance, please do not hesitate to reach out to your respective Account Managers or via the live chat found on our website.