It is now mandatory to provide an item description (brand + item + volume[e.g. 50ml]) of the shipped items in the Customer reference 1 field provided (as shown below):
This change is to help speed up the customs clearing process and significantly reduces the risk of parcels being held up at customs for further inspections.
Expected Release: Jan 2023
- Customer reference 1 field will be renamed as ‘Item Description’.
- Customer reference 1 field will be made mandatory for all shipments East Malaysia < >West Malaysia, Sabah < > Sarawak, All International.
- A placeholder text “e.g. 300g of Abadi Chili Powder” will be added.
- A hover over note: “A clear description of your item will help it pass through customs clearance without a hitch” will be added.
API Merchant Documentations:
If you are an API merchant, it is crucial that you implement the necessary changes to ensure that the item descriptions are provided and pointing to the correct field.
Example: https://jsonblob.com/1049964754227183616 (refer to line 43)
If you require further assistance, please do not hesitate to reach out to your respective Account Managers or via the live chat found on our website.