When will my orders be picked up?

  1. All pick-ups will be made the next working day after creation of orders, between 9:30am - 6:30pm, depending on the routes of our drivers.  
  2. All orders created must be accompanied by valid local contact numbers to facilitate pick-ups and deliveries.
  3. We highly recommend that you also provide an alternative contact number under Customer Reference. 
  4. Upon arriving, drivers will wait for a maximum of 15 minutes for handover of parcels (for both pick-ups and deliveries)
  5. If your pick up / delivery address is in a high-rise residential or commercial complex or shopping centre, the sender / receiver should meet our Delivery Partner at the lobby. 
  6. All orders uploaded will need to be packed with the Consignment Note attached securely for next day pick up. 
  7. Ensure that each parcel has its own Consignment Note, with the QR code / barcode clearly visible. Do not fold / bend the Consignment Note.