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      1. Help Center
      2. FAQs
      • Getting Started
      • Create Shipment Order
      • Shipping Guidelines
      • Track Shipment
      • FAQs
        • Before Shipping
        • During / After Shipping
      • Announcement & Update

      FAQs

      All your questions, answered.

      Before Shipping

      • When will my orders be picked up?
      • What can I ship?
      • What documents do I need to attach with my shipment?
      • What's the maximum weight / dimension?
      • What are Dangerous Goods (DG)?
      • Can I ship Dangerous Goods (DG)?
      • Can I ship perishable items?
      • Do you provide Cash on Delivery (COD) service?
      • Is my parcel insured?
      • How do I pack shipment?
      • Where do you ship (MY/SG)?
      • How to get MSDS approval for Dangerous Goods (DG) Cargo that transits via Thai AirAsia (FD)/ Thai AirasiaX (XJ)?
      See more

      During / After Shipping

      • Why is my shipment being held at customs?
      • What if my parcel is lost / damage in transit?
      • Can I change the recipient delivery address / contact number?
      • Delivery status is Delivered but I have yet to receive my parcel
      • Where can I find my tracking number?
      • What if my recipient is not home?
      See more
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