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FAQs
Before Shipping
During / After Shipping
Announcement & Update
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Help Center
FAQs
Getting Started
Create Shipment Order
Shipping Guidelines
Track Shipment
FAQs
Before Shipping
During / After Shipping
Announcement & Update
FAQs
All your questions, answered.
Before Shipping
When will my orders be picked up?
What can I ship?
What documents do I need to attach with my shipment?
What's the maximum weight / dimension?
What are Dangerous Goods (DG)?
Can I ship Dangerous Goods (DG)?
Can I ship perishable items?
Do you provide Cash on Delivery (COD) service?
Is my parcel insured?
How do I pack shipment?
Where do you ship (MY/SG)?
How to get MSDS approval for Dangerous Goods (DG) Cargo that transits via Thai AirAsia (FD)/ Thai AirasiaX (XJ)?
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During / After Shipping
Why is my shipment being held at customs?
What if my parcel is lost / damage in transit?
Can I change the recipient delivery address / contact number?
Delivery status is Delivered but I have yet to receive my parcel
Where can I find my tracking number?
What if my recipient is not home?
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