Notes: Orders can only be cancelled if status is Awaiting Pick Up. To cancel an in-progress delivery, kindly reach out to the support team for assistance.
Cancelling an order itemUpdated 2 months ago
Cancel an order
1. Firstly, navigate to your organization dashboard.
2. Navigate to ORDER ITEMS
3. Filter the order item you'd like to cancel via tracking number, origin phone number or destination phone number.
4. Once you've located the order you'd like to remove, click the dropdown arrow and select Cancel
5. Lastly, in the pop-up, click YES